Eventrise 3.2: Add your own fees, email marketing, and offline check-in

There's a lot in this one. Part of it is about money, and the fine print that usually comes with it. Who adds which fee, what it's called on the receipt, and what happens to it when a tax office or a refund gets involved. The rest is about your audience and the night of the show, when the room is loud and the wifi is not. Here's what's new.

What's new at a glance

• Add your own fees (a facility fee, an artist fee, a per-order charge), name them, and keep them. Set them once for the whole organization or per event, itemized at checkout or rolled into the price

• Sell in the UK, EU, Australia, and New Zealand with VAT and GST worked out at checkout, plus Saskatchewan's two-tax setup for Canadian organizers

• A Tax tab for every organization, with a place for your registration number

• Message your audience without leaving Eventrise. Email campaigns sent from your own domain, with an event card that fills itself in

• Check-in that updates on every device the moment a ticket is scanned, and keeps working in offline mode when the signal drops

• A QR code for each ticket, and a warning at the door when someone shows up on the wrong night

• Close an event when it's settled, reopen it if you need to, and let sales stop on their own when the show ends

• Group discounts that apply themselves once an order reaches your ticket minimum

• Lock an event's financials before you split the money with anyone

• Updated organizer and attendee apps on iOS, a new Framer plugin, and new WordPress blocks

• The usual round of fixes and small improvements

Add your own fees, and keep them

Venues have asked for this since we started talking to them. You can now add your own fees on top of the ticket price. A facility fee, an artist fee, a restoration levy, a per-order service charge, whatever your room needs to keep the lights on. You name it, buyers see that name at checkout, and the money is yours.

Set a fee once for the whole organization and every event inherits it, or override it for a single event or a single ticket. A fee can be a flat amount per ticket, a percentage of the ticket price, or a flat amount per order. It can apply to online sales, box office sales, or both, and you decide whether comped tickets pick it up. You also choose what happens on a refund. Give it back with the ticket, or keep it. A fee can even apply only to buyers in certain countries or regions, and checkout re-prices as soon as it knows where the buyer is.

Then decide how buyers see it. Itemize it as its own line at checkout, or roll it into an all-in price so the number on the poster is the number on the card. Either way, the fee is disclosed. We'd rather you never surprise anyone, and the platform won't let you. It will also speak up if a fee climbs past a fifth of your cheapest ticket. It won't stop you, but it will say something.

Fees show up in your reports, in the payout summary, and in the finance section, tagged the way you'll settle them. Venue income, a pass-through to a third party, or a government charge. Every change to a fee is stamped with who made it and when, so the books explain themselves later.

Our own fee hasn't changed. One published platform rate, the same for everyone, and your fees don't move it.

Sell in the UK, EU, Australia, New Zealand, and Canada

If your audience is outside the US, Eventrise can now work out the right tax at checkout. VAT in the UK and EU, GST in Australia and New Zealand, and in Canada, Saskatchewan's two-tax setup (GST plus PST) alongside the single-tax provinces. Buyers see the tax on their receipt, and you see it in your sales tax report.

Every organization now has a Tax tab. Enter where you're registered, what kind of registration it is, and your registration number, and it prints on receipts where the rules call for it. Where you're registered no longer has to match the kind of tax you collect, which matters when a UK company sells a show in Dublin.

Your own fees follow the same rules. Where a fee is taxable, it's taxed. Where it isn't, it isn't.

One honest note. Eventrise calculates and collects the tax on your sales and hands you the report. Filing and remitting stay with you and your accountant, as they do today.

And every price a buyer sees now says which currency it's in, so nobody finds out from their bank statement.

Message your audience without leaving Eventrise

The people who bought your last show are the best audience for your next one, and reaching them shouldn't mean exporting a list into another tool. You can now send emails to your audience directly within Eventrise. Write the campaign in the composer, choose who receives it, and send it from your own domain, so it lands as a note from you rather than from a ticketing platform.

New this time, drop an event card into any email and it fills itself in from the event. Poster, date, venue, and a ticket button, with toggles for what to show. Announcing an on-sale takes about as long as picking the event.

Pair a campaign with a pre-sale access code and your regulars buy before the public even sees the on-sale.

Check-in that keeps up with the door

Scan a ticket on one phone and every other device sees it, instantly. The web dashboard, the organizer app, the running count, all live. When two people work one entrance from opposite sides, nobody double-scans and nobody gets waved through twice.

When the signal drops, check-in switches to offline mode and keeps going. The organizer app keeps a copy of the attendee check-in information, saves each scan on the device, and syncs the moment you're back online. If two staff scanned the same ticket while offline, the first scan counts and the second is flagged.

Each ticket now carries its own QR code, not just the attendee's. A buyer with three tickets has three codes, and each checks in on its own. If someone shows up with a ticket for a different night, the scanner says so before anyone is through the door.

Checking in from the web now looks like checking in from the app. Same dialog, same details, same buttons.

Close, reopen, unpublish, unarchive

Events now have a proper ending. When the show is done and the money is settled, close it. Closed events stop selling, stay in your reports, and can be reopened if you need to. Sales also stop on their own the moment your event's end time passes, so there's no lingering buy button on a show that already happened.

Published something too early? If nobody has bought yet, you can pull a live event back to draft. Archived an event by mistake? Unarchive it and it comes back in the status it left. Tickets and promo codes you no longer need are now archived instead of deleted, so the history stays intact and nothing that has sold can vanish.

The publish checklist is quieter too. It only shows the requirements that apply to your event.

Group discounts that apply themselves

Set a ticket minimum on a promo code and it applies on its own once an order reaches it. Four tickets, ten percent off, no code to remember or type. Buyers watch the discount appear in the cart as they add tickets, which has a way of selling the fourth one.

The promo code editor moved onto a full page as well, matching the ticket editor from last time.

Lock the books before you split the money

When a show is settled and you're splitting the revenue with a promoter or an artist, you can now lock the event's financials. Nothing about the numbers changes after that until someone unlocks it, and the lock is acknowledged on the record. It's a small thing that saves a long argument.

The apps, on iOS

The organizer app's attendee list and check-in screen have been redesigned, and every event now has an actions menu with the publish checklist along for the ride. You can also upload verification documents from your phone.

The attendee app has a settings area now (account, payment methods, password), stays signed in when you're offline, shows a ticket's QR code straight from the pass, and lets you long-press any event to peek at it.

Your events on your website

If your site is on Framer, the new Eventrise plugin is live in the Framer Marketplace, and it's free. Paste your organization's slug and either sync your published events into a CMS collection you can design against, or drop in ready-made components (an events page with a calendar, an inline checkout, a tickets button). No login, no API key, and dates display in each event's own timezone.

WordPress users get new blocks, including an events block that carries venue details, and the plugin now runs on PHP 8.5.

Public event and organizer pages also load faster and stay current on their own. When a sale window opens, a pricing tier flips, or an event ends, the page catches up within a minute.

A few more things

• Add a description under any custom checkout question, for the ones that need a sentence of context.

• Resetting your password now sends a code by email, and the code expires after five minutes.

• Wallet passes generate reliably, even when a buyer taps twice.

• Badge counts in the organizer app on iOS are accurate again.

• A public page bug that could show an invalid date, or a free ticket that didn't exist, is fixed.

• Plus a large round of under-the-hood upgrades to keep everything fast and secure.

Every one of these started as something an organizer or a venue told us, usually the week after it cost them. Behind every event is a human, and most of what shipped here exists so that human keeps more of the money, hears from their audience more often, and spends less of the night staring at a spinner.