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Fair Pricing

Fair for the people buying tickets, too

Your fans don't choose the ticketing platform. They just live with it. Here's what they get when an organizer chooses Eventrise.

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Order summary for a $25 ticket with a $1.25 Eventrise fee and $1.02 Stripe fee
Fee list with facility, venue and late night fees per ticket

The Pledge

  • The price is the price. Every fee is shown before checkout. No surprise line items on the last step. (The industry now legally has to do this for live events. We never did it any other way.)

  • Plans change. Tickets move. Fans transfer tickets themselves, free. No scalper-style "resale" flow, no support ticket.

  • Refunds have a front door. A real refund-request flow with the organizer, not a dead-end FAQ.

  • The ticket lives where fans do. Wallet passes, PDF, and a calendar file. No app required to get in the door.

  • Your inbox isn't inventory. We never sell buyer data or market other events to a buyer's inbox.

  • Every fee has a name and a reason. No anonymous "convenience charges." When a venue adds its own fee, it appears under the venue's label with a plain-language explanation of what it's for, and vague or misleading fee names are blocked at the platform level.

  • If the show cancels, every fee comes back. A cancelled event means a full refund: face value, platform fees, and venue fees, automatically. No "non-refundable fee" fine print survives a cancellation.

For Organizers

The pledge pays for itself

The same promises that protect your buyers finish more checkouts and keep your regulars coming back.

  • Fan-fair is a sales strategy, not a charity

    Fees revealed at the last step are where carts go to die, and the resentment lands on the venue's name, not the platform's. All-in pricing up front converts better and keeps your regulars regular.

  • The law caught up. We were already here

    Since May 2025, US live-event sellers are required to show all-in pricing under the FTC's junk-fees rule, and states like New York and Minnesota (plus Ontario) go further, requiring every fee to be itemized. Eventrise events worked this way from day one (all-in totals, every fee named), not because a regulator asked, but because it's how we'd want to buy a ticket.

Treat your fans the way you'd want to be treated at the door

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Attendees laughing between sessions at a community event
Attendees at an outdoor community festival
Audience at a community conference session