Terms and Conditions

Last updated: September 22, 2026

1. Acceptance of Terms

These Terms and Conditions (“Terms”) are a binding agreement between you and Eventrise, LLC (“Eventrise”, “we”, “us”, or “our”) and govern your use of our websites, mobile apps, checkout pages, and related services (together, the “Platform”). By creating an account, purchasing a ticket, listing an event, or otherwise using the Platform, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Platform.

If you use the Platform on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

Important: Section 19 contains an arbitration agreement and class action waiver that affect how disputes between you and Eventrise are resolved. Please read it carefully.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, and able to enter into a binding contract to create an account, purchase tickets, or list events on the Platform. Minors may attend events only as permitted by the organizer and under the supervision of a parent or guardian who accepts these Terms on their behalf. The Platform is not directed to children under 13. You may not use the Platform if you have previously been suspended or removed from it, or if you are barred from using it under applicable law.

3. Use of the Platform

Eventrise provides tools for event organizers to list events, sell tickets, and communicate with attendees, and for attendees to discover events and purchase tickets. Eventrise is a technology platform: we are not the organizer, promoter, or seller of any event or ticket, and we do not control and are not responsible for events, venues, or the conduct of organizers or attendees.

You agree to use the Platform only for lawful purposes and in accordance with these Terms. You will not:

Violate any law, regulation, or third-party right, including intellectual property, privacy, and consumer protection laws
Post or transmit content that is false, misleading, defamatory, obscene, hateful, harassing, or that promotes violence or illegal activity
Use bots, scrapers, or automated means to access the Platform or purchase tickets, or circumvent ticket limits or access controls
Interfere with or disrupt the Platform, attempt to gain unauthorized access to any system or data, or introduce malicious code
Impersonate any person or organization or misrepresent your affiliation with anyone
Resell, sublicense, or commercially exploit the Platform except as expressly permitted by these Terms
Copy, modify, reverse engineer, or create derivative works of the Platform, except as permitted by law

We may monitor use of the Platform and remove content or restrict access at our discretion to enforce these Terms.

4. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate and complete information, to keep it up to date, and to notify us immediately at support@eventrise.com of any unauthorized use of your account. We are not liable for losses caused by unauthorized use of your account that results from your failure to protect your credentials. You may not transfer your account to anyone else without our consent.

5. Organizers

Organizers are solely responsible for their events, including accurately describing the event, date, venue, pricing, age restrictions, and refund policy; obtaining all licenses, permits, insurance, and rights (including music and performance rights) needed to hold the event; complying with all applicable laws, including consumer protection, accessibility, health and safety, and ticket resale laws; and fulfilling all obligations to ticket purchasers, including delivering the event as described and honoring refunds. Eventrise is not liable for event cancellations, changes, or disputes between organizers and attendees.

Your content. You retain ownership of the content you submit to the Platform, such as event names, descriptions, images, logos, and videos (“Organizer Content”). You grant Eventrise a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, distribute, and create derivative works of Organizer Content to operate, promote, and improve the Platform, including displaying your events on the Platform, in search results, in emails, and on organizer websites that embed our tools. You represent that you own or have the rights to Organizer Content and that it does not infringe any third-party rights or violate any law.

Prohibited events. You may not use the Platform for events that are illegal, that promote hate or violence, that involve the sale of illegal goods or services, that infringe others’ rights, or that we determine, in our reasonable discretion, are fraudulent, deceptive, or harmful to Eventrise or its users. We may remove any event or suspend any organizer at any time for violating these Terms.

Attendee information. You will use attendee information you receive through the Platform only in connection with the event it relates to and in compliance with applicable privacy laws and your own privacy policy, and you will keep it secure.

6. Organizer Messaging and Custom Sending Domains

Eventrise lets organizers send email, text messages, and push notifications to attendees and subscribers, and to send email from a custom domain they control. If you use these features, you agree that:

You are the sender of your messages and are solely responsible for their content, your recipient lists, and compliance with all applicable laws and rules, including the CAN-SPAM Act, the Telephone Consumer Protection Act (TCPA), state telemarketing and privacy laws, the GDPR and UK GDPR, EU and UK ePrivacy rules (including PECR), Canada’s Anti-Spam Legislation (CASL), and wireless carrier and CTIA messaging guidelines.
You will send marketing messages only to recipients who have given any consent required by law, and you will keep records of that consent. You will not use purchased, rented, scraped, or shared lists.
Every marketing email will clearly identify you as the sender, use accurate header and subject lines, include your valid physical postal address, and include a working unsubscribe link. Eventrise may add an unsubscribe link, sender identification, and other required notices to your messages.
You will honor opt-out requests promptly and in any case within 10 business days. Unsubscribes and STOP requests processed through Eventrise are applied automatically and may not be overridden, and you will not re-add or message recipients who have opted out.
You will send marketing text messages only with the recipient’s prior express written consent, only during hours permitted in the recipient’s time zone, and with clear opt-out instructions.
If you connect a custom sending domain, you represent that you own or are authorized to use that domain, and you authorize Eventrise and its email service providers (such as Mailgun) to send email on your behalf from it. You are responsible for publishing and maintaining the required DNS records (such as SPF, DKIM, DMARC, and tracking records) and for your domain’s reputation. Removing or changing these records may stop delivery.
You will not send spam, phishing, deceptive, harassing, or unlawful content, or content unrelated to your events or organization.

We may review, rate-limit, delay, or decline to send any message, and may suspend your messaging features or custom domain, if we believe you are violating these Terms or applicable law, if your bounce, complaint, or unsubscribe rates exceed industry norms or our providers’ limits, or as needed to protect the platform and its deliverability. You are responsible for, and will indemnify Eventrise against, claims, fines, and damages arising from messages you send through the platform.

7. Attendees and Tickets

When you purchase a ticket on the Platform, you are buying it from the event organizer, not from Eventrise. The organizer is the seller of the ticket and is responsible for the event, and your contract for the ticket is with the organizer. Eventrise facilitates the transaction and delivers your ticket.

Tickets are a revocable license. A ticket grants a revocable license to attend the event, subject to the organizer’s and venue’s rules. Admission may be refused or revoked, without refund, for violation of those rules or unlawful or disruptive behavior.
Accuracy. You must ensure that your name, contact details, and ticket selections are accurate at the time of purchase. Ticket limits and seat selections may apply.
Refunds and cancellations. Refunds and cancellations are subject to the event organizer’s policy shown on the event listing. Eventrise does not set or guarantee refunds unless explicitly stated. If an event is cancelled, postponed, or materially changed, the organizer is responsible for offering any refund or exchange. See Section 10 for how refunds are handled.
Transfers and resale. Tickets may be transferred or resold only where the organizer permits it and in compliance with applicable law. Tickets obtained in violation of these Terms or the organizer’s rules may be cancelled.
Attending events. You attend events at your own risk. Organizers and venues, not Eventrise, are responsible for the safety and conduct of events, and you agree that Eventrise is not liable for any injury, loss, or damage arising from your attendance.

8. Email, Text Message, and Push Notifications

By creating an account or purchasing a ticket, you agree that Eventrise and the organizer of your event may send you transactional messages, such as order confirmations, tickets, receipts, and event updates or cancellations, by email and, if you provided a mobile number, by text message. Marketing messages are sent only as permitted by law and your choices, as described in our Privacy Policy.

Text messaging program. By opting in to text messages, you agree to receive recurring automated text messages from Eventrise and from organizers you have purchased from at the mobile number you provide. Messages may include order and ticket updates, event reminders, and, if you separately agreed, marketing messages. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time; you will receive one message confirming your opt-out. Reply HELP for help, or contact us at support@eventrise.com. Carriers are not liable for delayed or undelivered messages. You agree to provide only a mobile number that you own or are authorized to use, and to tell us if you give up that number.

Email. You can unsubscribe from marketing email at any time using the link in any marketing email. Unsubscribing from one organizer does not unsubscribe you from others or from Eventrise.

Push notifications. If you enable push notifications, you can turn them off at any time in your device or browser settings.

Our Privacy Policy explains how we handle your contact information and messaging preferences.

9. Payments, Fees, and Stripe Connect

Payment processing by Stripe. Payments on the Platform are processed by Stripe, Inc. and its affiliates (“Stripe”). Organizers must connect a Stripe account to sell paid tickets. Payment processing services for organizers on Eventrise are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the “Stripe Agreement”). By agreeing to these Terms or continuing to operate as an organizer on Eventrise, you agree to be bound by the Stripe Agreement, as Stripe may modify it from time to time. As a condition of Eventrise enabling payment processing services through Stripe, you agree to provide Eventrise with accurate and complete information about you and your business, and you authorize Eventrise to share it and transaction information related to your use of the payment processing services with Stripe.

Direct charges. Ticket payments are charged directly to the organizer’s Stripe account. The organizer is the merchant of record for each sale: the charge is made by the organizer, appears on the attendee’s statement under the organizer’s name or statement descriptor, and the funds are settled to the organizer’s Stripe account. Eventrise does not hold, control, or act as custodian of organizer funds and is not a party to the transaction between organizer and attendee.

Eventrise fees. Eventrise charges organizers a platform fee for each paid transaction, as shown during event setup or in your account. Our fee is collected automatically from each charge as an application fee through Stripe. Organizers may choose to pass fees on to attendees, in which case the fee will be shown to the attendee before purchase. Our fees are non-refundable, including when an organizer refunds an order, unless we state otherwise. We may change our fees on notice; changes apply to sales made after the effective date.

Stripe fees, payouts, and holds. Stripe’s processing fees are charged to the organizer’s Stripe account under the Stripe Agreement. Payouts are made by Stripe to the organizer’s bank account on Stripe’s payout schedule. Eventrise is not responsible for Stripe’s fees, payout timing, or any holds, reserves, or account restrictions that Stripe applies. You must keep your Stripe account in good standing and with sufficient balance to cover refunds, chargebacks, and fees.

Attendees. By purchasing a ticket you authorize the organizer, through Stripe, to charge your payment method for the ticket price plus any fees and taxes shown at checkout. All prices are in the currency shown at checkout. You agree not to dispute a legitimate charge with your card issuer before first contacting the organizer or Eventrise to resolve the issue.

10. Refunds, Chargebacks, and Disputes

Refunds. Because the organizer is the seller, refunds are issued by the organizer from the organizer’s Stripe account, in accordance with the organizer’s refund policy and applicable law. Organizers must clearly state their refund policy on each event listing and honor it. Where an organizer’s Stripe account has insufficient funds, Stripe may debit the organizer’s bank account to cover the refund. Eventrise may, but is not required to, issue a refund on an organizer’s behalf where we believe it is appropriate, and the organizer authorizes us to do so and to recover the amount from the organizer.

Chargebacks and disputes. Organizers are responsible for all chargebacks, payment disputes, and related fees arising from their sales, and for responding to disputes with supporting evidence through Stripe. Chargeback amounts and fees are debited from the organizer’s Stripe account. Excessive disputes may result in suspension of your Stripe account or your access to the Platform.

Negative balances. If an organizer’s Stripe account or Eventrise account has a negative balance, including because of refunds, chargebacks, or fees, the organizer must pay the amount owed immediately, and authorizes Eventrise and Stripe to recover it by debiting future sales, the organizer’s connected bank account, or other amounts payable to the organizer.

Cancelled events. If an event is cancelled and the organizer does not issue refunds within a reasonable time, Eventrise may, at its discretion, cancel outstanding orders and initiate refunds through Stripe on the organizer’s behalf, and the organizer will be liable to Eventrise for any resulting shortfall and for our fees on the affected orders.

11. Taxes

Organizers are solely responsible for determining, collecting, reporting, and remitting all sales, use, VAT, GST, amusement, entertainment, and other taxes and fees that apply to their events and ticket sales, and for any tax registrations that may be required. Eventrise may offer tools that calculate estimated tax at checkout based on information the organizer provides; these tools are provided for convenience only, and the organizer remains responsible for their accuracy and for remitting the tax collected. Unless required by law, Eventrise does not collect or remit taxes on organizers’ behalf. Eventrise’s fees are exclusive of taxes, and organizers are responsible for any taxes on our fees other than taxes on our net income. Organizers must provide Eventrise and Stripe with accurate tax information (such as a W-9 or W-8 form) on request, and we or Stripe may issue tax forms (such as Form 1099-K) as required by law.

12. Intellectual Property

The Platform, including its software, design, text, graphics, logos, and trademarks (excluding Organizer Content and other user content), is owned by Eventrise, LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose. You may not use the Eventrise name, logo, or trademarks without our prior written permission, except to identify that your event is ticketed through Eventrise using materials we provide.

If you provide feedback or suggestions about the Platform, you grant us the right to use them without restriction or compensation.

13. Copyright Complaints (DMCA)

We respect the intellectual property rights of others and respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act (“DMCA”). If you believe content on the Platform infringes your copyright, send a written notice to our designated agent that includes: (1) your physical or electronic signature; (2) identification of the copyrighted work you claim has been infringed; (3) identification of the material you claim is infringing and its location on the Platform; (4) your contact information; (5) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (6) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner’s behalf.

Designated Copyright Agent: Eventrise, LLC, Attn: Copyright Agent, 11590 Ridgeline Dr, Ste 130 #1026, Colorado Springs, CO 80921. Email: support@eventrise.com.

We may remove or disable access to allegedly infringing material, notify the user who posted it, and terminate the accounts of repeat infringers. If you believe material you posted was removed by mistake, you may send us a counter-notice that complies with the DMCA.

14. Third-Party Services

The Platform relies on third-party services, including Stripe for payments, seating and mapping providers, email and text messaging providers, and hosting and analytics providers. Your use of those services may be subject to their own terms and privacy policies, and we are not responsible for their availability, performance, or actions. The Platform may also contain links to organizer or third-party websites that we do not control; we are not responsible for their content or practices. Organizers who embed Eventrise tools on their own websites (for example, through our WordPress or Framer plugins or checkout embeds) are responsible for those websites and for complying with these Terms when using our tools.

15. Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE PLATFORM IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. EVENTRISE MAKES NO WARRANTY REGARDING ANY EVENT, ORGANIZER, VENUE, ATTENDEE, OR THIRD-PARTY SERVICE, INCLUDING WHETHER AN EVENT WILL TAKE PLACE AS DESCRIBED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, EVENTRISE, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE PLATFORM, ANY EVENT OR TICKET, OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE FULLEST EXTENT PERMITTED BY LAW, EVENTRISE’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE PLATFORM OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO EVENTRISE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). FOR CLARITY, TICKET PRICES ARE PAID TO ORGANIZERS, NOT TO EVENTRISE, AND ARE NOT FEES PAID TO EVENTRISE.

EVENTRISE IS NOT LIABLE FOR THE ACTS OR OMISSIONS OF ORGANIZERS, ATTENDEES, VENUES, STRIPE, OR OTHER THIRD PARTIES, OR FOR EVENT CANCELLATIONS, POSTPONEMENTS, OR CHANGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. THE LIMITATIONS IN THIS SECTION ARE FUNDAMENTAL ELEMENTS OF THE AGREEMENT BETWEEN YOU AND EVENTRISE.

17. Indemnification

You agree to indemnify, defend, and hold harmless Eventrise, LLC and its officers, directors, employees, agents, and service providers from and against any claims, losses, liabilities, fines, penalties, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Platform; (b) your events, tickets, or Organizer Content, including any injury, loss, or damage at an event; (c) the messages you send through the Platform; (d) any refund, chargeback, tax, or payment obligation relating to your sales; (e) your violation of these Terms, the Stripe Agreement, or applicable law; or (f) your violation of the rights of any third party. We may assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

18. Termination

We may suspend or terminate your account or your access to the Platform at any time, with or without notice, if we believe you have violated these Terms or applicable law, if your use creates risk or legal exposure for Eventrise, or if we discontinue the Platform. You may stop using the Platform and close your account at any time by contacting us. Upon termination, your right to use the Platform ends, but obligations that by their nature should survive (including payment, refund, chargeback, indemnification, warranty disclaimers, limitations of liability, and dispute resolution) will survive. If an organizer’s account is terminated with upcoming events, the organizer remains responsible for honoring tickets sold and issuing any refunds owed.

19. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution. Before starting a formal proceeding, you agree to first contact us at support@eventrise.com and attempt in good faith to resolve the dispute informally for at least 30 days.

Binding arbitration. Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Platform that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or Commercial Arbitration Rules for business users). The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration agreement. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs this section.

Class action waiver. YOU AND EVENTRISE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding.

Exceptions. Either party may bring an individual claim in small claims court, or seek injunctive or other equitable relief in court to protect its intellectual property rights.

Opt-out. You may opt out of this arbitration agreement by emailing support@eventrise.com within 30 days after first accepting these Terms, stating your name and that you wish to opt out of arbitration. Opting out does not affect any other part of these Terms.

Severability. If the class action waiver is found unenforceable as to a particular claim, then this arbitration agreement will not apply to that claim, and it will proceed in court under Section 20.

20. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles. Subject to Section 19, any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in California, and you consent to the personal jurisdiction of those courts. Nothing in this section deprives you of the protection of mandatory consumer protection laws of the country or state in which you live.

21. General Terms

Changes to these Terms. We may update these Terms from time to time. We will post the updated Terms on the Platform with a new “Last updated” date and, for material changes, provide notice by email or on the Platform. Changes take effect on the date posted unless we say otherwise, and your continued use of the Platform after that date means you accept the updated Terms.
Entire agreement. These Terms, together with our Privacy Policy and any additional terms you agree to for specific features, are the entire agreement between you and Eventrise regarding the Platform and supersede any prior agreements.
Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full effect.
Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, or sale of assets.
Force majeure. Eventrise is not liable for any delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, labor disputes, government action, internet or utility failures, or failures of third-party services such as Stripe.
Notices. We may provide notices to you by email to the address on your account or by posting on the Platform. You may send notices to us at the contact details in Section 22.
Export and sanctions. You represent that you are not located in, and are not a national or resident of, any country subject to comprehensive U.S. sanctions, and that you are not on any U.S. government restricted-party list.
No agency. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Eventrise, or between Eventrise and any organizer or attendee.