HELP CENTER
Real people, real help
Planning events shouldn't feel overwhelming. Browse our help docs below, or reach out to our team, we're organizers too, and we're here to help.
Getting started
Your first event, live in a few steps. Create your event, set up your tickets, and publish it so people can start buying or claiming tickets.
Events & tickets
Build the event your audience will remember. Set up tickets and pricing, run promo codes and presales, add speakers and a schedule, and manage your event from go-live to showtime.
Orders, refunds & door sales
Everything that happens after someone buys. Record door sales, set a refund policy, handle refund requests, and check people in at the show.
Payments, fees & payouts
Understand what you pay, what your buyers pay, and when the money reaches you. Connect Stripe, add your own venue fee, offer other ways to pay, and handle sales tax.
Reports & finance
See how a show is selling and whether it made money. Find your reports, schedule them to arrive by email, and keep track of income, expenses, budgets, and invoices.
Seat maps
Sell reserved seats without the seat map headache. Set up a seat map for your room, price your sections, and control how buyers choose their seats.
Team & organization
Set up your organization and the people who run it. Add team members, choose roles, build your public organizer page, and get verified.
Integrations & developers
Connect Eventrise to the tools you already use. Add your events to your own website, use the API and webhooks, or let an AI assistant do the legwork.
For attendees
Help for anyone buying or holding a ticket. Find your tickets, request a refund, buy for a friend, and get the app.
Latest from the blog
Community
Organizer Spotlight: Alison K. Mason from AIGA Atlanta: Design Recess
The conference Atlanta's designers always wanted to attend, built by the people who'll be in the room. Alison Knowlton Mason on Design Recess.
Updates
Eventrise 3.2: Add your own fees, sell outside the US, and check in offline
Add your own fees and keep the money, sell outside the US with tax handled at checkout, and run a door that keeps up even when the wifi doesn't.
Updates
Eventrise 3.1: Attendee details, dashboard analytics, and reports that come to you
This update is about answers: who's coming, how sales are going, and what changed since you last looked. Every attendee on one page, live sales across your events, reports in your inbox, and more.
Can't find what you need?
Reach out to our team. We're organizers too, and we respond to every message personally, no automated replies or extensive waiting periods.
Send us a message
Get a response from a human every time.
Schedule a call
We're always happy to chat, walk you through the product, or provide a demo
Email us
Prefer to email? Send us an email: support@eventrise.com
